Frequently Asked Questions

Choose a meal plan — Daily, Weekly, or Monthly — and select how many meals per day you need (lunch only, dinner only, or both). We prepare your chosen meals fresh each morning and deliver them to your door within a set time window. You can pause, skip days, or switch plans at any time from your account dashboard.

Yes. Our Single Order option lets you try today's menu with no commitment. Select your meals at checkout, pay once, and receive your delivery within the standard window. If you subscribe later, you'll automatically unlock member pricing and priority delivery slots.

You can schedule meals up to 14 days in advance. For same-day delivery, orders must be placed before 9:00 AM AST. Changes to an existing scheduled order can be made up to midnight the night before delivery.

Log in to your account, go to Manage Plan, and select Skip Day or Pause Subscription. Pauses are available for 1–30 consecutive days. Your billing cycle adjusts automatically — you are never charged for days you skip.

Yes. From your order dashboard you can add individual items — snacks, juices, soups, or desserts — to any upcoming delivery. Add-ons are billed separately at the time of delivery.

We currently deliver to 35+ cities across Saudi Arabia, including Riyadh, Jeddah, Dammam, Khobar, Mecca, Medina, Tabuk, Abha, and more. Enter your postcode at checkout to confirm availability in your area. We expand coverage regularly — subscribe to our newsletter to be notified when we launch in a new city.

We offer two windows: Morning (7:00 AM – 10:00 AM) and Midday (11:00 AM – 2:00 PM). Premium subscribers get access to an additional Evening window (5:00 PM – 8:00 PM). You select your preferred window when setting up your plan and can change it at any time.

All meals are packed in insulated, food-grade thermal bags with gel ice packs calibrated to maintain 4°C for up to four hours. Our delivery vehicles are refrigerated. Every order includes a freshness seal — if the seal is broken on arrival, contact us immediately for a replacement.

Our driver will attempt delivery once and leave a notification if you&apso;re unavailable. The order is held at our nearest hub for two hours at controlled temperature. Contact us via WhatsApp within that window and we'll arrange a re-delivery or issue an account credit.

Delivery is free for all active subscribers. Single orders incur a flat delivery fee of SAR 15 for orders under SAR 120, and are free above that threshold. Corporate accounts and bulk orders always ship free.

We accept Mada, Visa, Mastercard, Apple Pay, STC Pay, and direct bank transfer for corporate accounts. All transactions are processed over an encrypted SSL connection and are PCI-DSS compliant. We do not store raw card numbers on our servers.

Monthly plans are billed on the same date each month. Weekly plans are billed every seven days from your start date. Daily plans charge the evening before each delivery. You'll receive a digital invoice via email for every transaction.

If a meal arrives damaged, incorrect, or outside temperature spec, contact us within 24 hours with a photo. We'll issue a full credit to your account or a refund to your original payment method within 3–5 business days. Proactive cancellations receive a pro-rata refund for unused days.

No contracts and no hidden fees. The price you see at checkout is the total you pay. You can cancel at any time — cancellations made before midnight take effect from the next billing cycle.

We offer seven dietary tracks: Standard Balanced, High-Protein, Low-Carb / Keto, Plant-Based (Vegan), Vegetarian, Gluten-Free, and Calorie-Controlled (1,200 / 1,500 / 1,800 kcal targets). You can switch tracks once per week at no charge.

Every menu item carries a full allergen declaration covering the 14 major allergens defined by the Saudi Food & Drug Authority. Our kitchen has dedicated preparation zones for gluten-free and nut-free meals. If you have a severe allergy, contact our nutrition team before subscribing so we can advise on the safest plan for you.

Yes. Every recipe is designed by our chefs and then reviewed and approved by our in-house team of registered dietitians before it goes on the menu. Macro targets (protein, carbs, fat, fibre) are validated per meal, and full nutritional data is visible in the app before you order.

Subscribers on Weekly and Monthly plans can customise portion size and swap one side per meal (e.g., swap rice for quinoa, or add an extra protein portion) at no extra cost. Full meal swaps are available from a rotating alternatives menu each week.

Yes. AHAAR Business covers daily office lunches for teams of 5 to 500+. We handle roster management, dietary tracking per employee, and consolidated invoicing. Setup takes less than 48 hours. Contact corporate@ahaar.sa for a tailored quote.

Absolutely. We cater corporate events, conferences, private dinners, and large family gatherings across the Kingdom. Menus are fully customisable with 48-hour notice for groups under 100 and 5-day notice for larger events.

Our Family Bundle covers 4–8 people with a shared delivery and a single payment. Each family member can have a different dietary track. Bundles receive a 15% discount versus equivalent individual subscriptions.

Go to Account → Delivery Addresses in the app or website and add, edit, or remove addresses. You can save multiple addresses (home, office, etc.) and choose between them at checkout. Address changes apply from your next scheduled delivery.

Each account is tied to a single email address, but family members can place orders under the same billing profile using our Family Bundle feature. Each member gets a unique profile with their own dietary preferences and delivery notes.

Go to Account → Privacy → Delete Account. You'll be asked to confirm the deletion and settle any outstanding balance. Per Saudi data protection regulations, we retain anonymised transaction records for 5 years for audit purposes, but all personally identifiable information is purged within 30 days.