Clear Terms, No Surprises

By accessing or using the AHAAR website (ahaar.sa), mobile application, or any related services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in their entirety, you must immediately discontinue your use of the Platform. These Terms constitute a legally binding agreement between you and AHAAR Food Company, a company registered in the Kingdom of Saudi Arabia under Commercial Registration No. [CR Number].

You may use the Platform only if: • You are at least 18 years of age, or the legal age of majority in your jurisdiction if higher. • You are legally capable of entering into binding contracts under the laws of the Kingdom of Saudi Arabia. • You are a resident of or have a valid delivery address within a region served by AHAAR. • Your account has not been previously suspended or terminated by AHAAR. By using the Platform, you represent and warrant that all of the above conditions are satisfied.

AHAAR reserves the right to modify these Terms at any time. We will provide at least 30 days' advance notice of material changes by: • Displaying a prominent banner on the Platform. • Sending an email to your registered address. • Requiring you to re-accept the Terms upon your next login if the changes are significant. Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

To access AHAAR's subscription services, you must register for an account by providing accurate, current, and complete information. You agree to maintain and promptly update this information to keep it accurate. You may register using your email address and a password of your choice, or through an approved social login provider (Google or Apple). In the latter case, your authentication is governed by that provider's terms in addition to ours.

You are solely responsible for: • Maintaining the confidentiality of your account credentials. • All activity that occurs under your account, whether or not authorised by you. • Notifying AHAAR immediately at support@ahaar.sa if you suspect unauthorised access to your account. AHAAR will not be liable for any loss or damage arising from your failure to maintain the security of your account. We will never ask for your password via email, phone, or chat.

You may not create or maintain more than one individual account. Accounts are non-transferable and may not be sold, shared, or assigned to another person. Family and corporate multi-user access is available through AHAAR's dedicated Family Bundle and Business Account products.

When you place an order or activate a subscription, you are making a legally binding offer to purchase the specified meals at the listed price. AHAAR accepts your offer and enters into a contract with you upon sending an order confirmation email. Orders placed before 9:00 AM AST are eligible for same-day delivery. Orders placed after the cut-off time will be scheduled for the next available delivery slot. AHAAR reserves the right to reject or cancel any order at our discretion, in which case a full refund will be processed immediately.

The AHAAR menu is updated weekly and is subject to change without notice based on ingredient availability, seasonality, and chef recommendations. While we make every effort to maintain menu consistency, AHAAR reserves the right to: • Substitute an ingredient or side item of equal or greater nutritional value. • Remove a menu item that is no longer available. • Introduce limited-edition seasonal items at any time. Allergen information is provided in good faith based on supplier declarations. AHAAR cannot guarantee that meals are free from cross-contamination in a shared kitchen environment.

Subscriptions renew automatically at the end of each billing cycle unless cancelled. You may: • Pause your subscription for 1–30 days at any time. • Skip individual delivery days with at least 24 hours' notice. • Cancel your subscription at any time; cancellation takes effect at the end of the current paid cycle. • Upgrade or downgrade your plan; changes take effect from the next billing cycle. AHAAR may suspend or terminate a subscription if payment fails and is not remedied within 5 business days of our notification.

All prices displayed on the Platform are in Saudi Riyals (SAR) and are inclusive of VAT at the applicable rate set by the Saudi Zakat, Tax and Customs Authority (ZATCA). AHAAR reserves the right to change prices at any time with a minimum of 14 days' notice to active subscribers. The price applicable to your order or subscription cycle is the price displayed at the time of order placement or renewal, as confirmed in your order confirmation email.

Payments are processed by our certified third-party payment providers (Checkout.com and STC Pay). By providing payment details, you authorise AHAAR to charge the applicable amount to your chosen payment method. For subscription plans, you pre-authorise AHAAR to charge your payment method automatically at each renewal date. You will receive a digital VAT-compliant invoice for every charge within 24 hours of the transaction.

AHAAR offers refunds in the following circumstances: • Quality issues: if a meal arrives damaged, incorrect, or at an unsafe temperature — report within 24 hours with a photo, and we will refund or replace at no charge. • Non-delivery: if we fail to deliver an order within the scheduled window and cannot arrange a same-day redelivery, you will receive a full refund. • Cancellation: proactive cancellations receive a pro-rata refund for unused days in a paid billing cycle. • Taste dissatisfaction: we offer a once-per-subscription "First Week Guarantee" — if you are not satisfied with your first week's meals, contact us within 7 days for a full refund. Refunds are processed to your original payment method within 3–7 business days. AHAAR does not offer cash refunds.

AHAAR will use commercially reasonable efforts to deliver your order within the selected time window. We are not responsible for delays caused by: • Traffic, road closures, or severe weather conditions. • Incorrect or incomplete delivery address provided by you. • Inability to access a gated community or building without prior access instructions. • Force majeure events as described in Section 9.

If we are unable to complete delivery due to circumstances within your control (no response, inaccessible address, incorrect address), the order is held at our hub for two hours. If uncollected and no contact is made within that window, the order will be disposed of safely and no refund will be issued. To avoid failed deliveries, please ensure your delivery address and contact number are accurate and that someone is available to receive your order during the selected time window.

Title and risk of loss or damage to meals passes to you upon delivery to the provided address. After successful delivery, AHAAR bears no liability for the condition of the food if it is not consumed or refrigerated within the recommended timeframe stated on the packaging.

When using the Platform, you agree not to: • Use the Platform for any unlawful purpose or in violation of Saudi law. • Create fake accounts, manipulate reviews, or abuse promotional codes or referral systems. • Attempt to reverse-engineer, decompile, or otherwise access the underlying source code of the Platform. • Introduce malware, viruses, or any code designed to disrupt or damage the Platform. • Scrape, crawl, or systematically extract data from the Platform without written permission. • Impersonate AHAAR, its employees, or other users. • Use the Platform to harass, threaten, or defame any individual or organisation. AHAAR reserves the right to suspend or permanently terminate accounts found in breach of this section, without refund of any prepaid amounts.

The Platform and all content, products, and services provided through it are offered "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. AHAAR does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by applicable Saudi law, AHAAR's total liability to you for any claim arising from or related to these Terms or your use of the Platform will not exceed the total amount paid by you to AHAAR in the 12 months preceding the event giving rise to the claim. AHAAR shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or loss of goodwill, even if AHAAR has been advised of the possibility of such damages.

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of law principles.

In the event of a dispute arising from or relating to these Terms or your use of the Platform: 1. Contact AHAAR's support team first at support@ahaar.sa to seek an informal resolution. We aim to resolve all disputes within 10 business days. 2. If informal resolution fails, either party may refer the dispute to mediation through the Saudi Center for Commercial Arbitration (SCCA). 3. If mediation fails, the dispute shall be finally resolved by binding arbitration administered by the SCCA in Riyadh, in Arabic, under the SCCA Arbitration Rules. Nothing in this section prevents either party from seeking urgent injunctive relief from a competent Saudi court.

AHAAR will not be liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, war, pandemic, government action, power outages, or internet service provider failures.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and AHAAR relating to the subject matter hereof and supersede all prior agreements, representations, and understandings.

AHAAR's failure to enforce any right or provision of these Terms will not be construed as a waiver of that right or provision. A waiver of any breach will not constitute a waiver of any subsequent breach.

All formal legal notices to AHAAR under these Terms must be sent in writing to: AHAAR Food Company — Legal Department King Fahd Road, Al Olaya District Riyadh 12211, Kingdom of Saudi Arabia Email: legal@ahaar.sa Notices sent by email are deemed received upon acknowledgment from AHAAR. Notices sent by registered post are deemed received 5 business days after posting.

For general questions about these Terms, contact us at support@ahaar.sa. Our team is available Sunday through Thursday, 9:00 AM – 6:00 PM AST.